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Heppelmann Predicts “Servitization” of Manufacturing
ANAHEIM, CA.—The world of building stuff is being transformed into a world of building services tied to stuff. That was the message from James Heppelmann, president and chief executive officer of PTC,...
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Strategy and Service Boost Manufacturing Growth
Top manufacturing firms stress strategy, planning and service, a new study found. Oxford Economics, a research firm, surveyed c-level executives and their subordinates at 300 companies around the world...
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Service Blueprinting: Understanding Your Customer’s Experience
Amy L. Ostroom is one of the leading academic researchers on the subject of services marketing. As PetSmart chair and Services Leadership Professor at Arizona State University in Tempe, Ariz., she has...
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Tamaggo Rethinks the Camera
Tamaggo Inc., a Montréal-based development stage company, has rethought photography and developed a panoramic 360 degree video camera. “We have taken the point out of point and shoot,” says Stephane...
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Britax Redesigns Car Seats for Easy Installations
American parents are pretty good about putting kids in-car seats. But they aren’t very good about putting car seats in cars. The National Highway Traffic Safety Administration says 73 percent of all...
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A New Dimension for 3D Printing
Engineers have been relying on 3D printing for rapid prototyping for nearly 20 years. Now the technology is starting to edge into manufactured products. Jon Cobb, executive vice president of marketing...
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Using Smartphones to Diagnose Disease
Engineers are taking advantage of the flexibility of apps and the computing power of smartphones to replicate the functions of medical devices and even laboratory instruments. Smartphone based medical...
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Termites are Inspiration for Builder Bots
Termites are known more for their destructive chewing than for their architectural talents. But look inside any termite mound and you’ll find an intricate network of tunnels, each designed to optimize...
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Ukraine Conflict Brings Supply-Chain Woes
Crises, natural or manmade, often put a strain on supply chains, and the current turmoil in Ukraine is a reminder that globalization creates risks as well as opportunities. Natural gas that heats much...
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